Comments on: Keurig Single Serve Coffee and Tea Brewing System Select B77 http://blackjava.ca/keurig-k-cups/1350/keurig-single-serve-coffee-and-tea-brewing-system-select-b77/ Discount K-cups in Canada. Green Mountain Coffee k-cup coffee and tea for your Keurig single cup brewers. Sat, 31 Jul 2010 12:01:16 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: RC NY http://blackjava.ca/keurig-k-cups/1350/keurig-single-serve-coffee-and-tea-brewing-system-select-b77/comment-page-1/#comment-250 RC NY Mon, 08 Feb 2010 17:00:36 +0000 http://blackjava.ca/keurig-k-cups/1350/keurig-single-serve-coffee-and-tea-brewing-system-select-b77/#comment-250 While it worked, it was a great machine. The coffee was great and so was the hot chocolate. Very convenient for the whole family. I even found K-cups at my local Stop and Shop grocery store for only 5.99 for a box of 12. <br /> <br />I received this for Christmas and it stopped working on New Year's day. Machine rumbles displaying "Not Ready" then shuts off. After keeping it powered off for about an hour it started working again, but then konked out, once again, mid brew. I wrote to customer service on Keurig's website and didn't get a reply after 5 days, so I called their 866 number. <br /> <br />After waiting on hold for approx. an hour for a technician, I was told that I was not allowed to wait any longer on hold and that they would call me back after 24 to 48 hours. The person I spoke to said that they have had an influx of calls with this problem since Christmas. Must be a bad batch that went out. I was also told that if they had replied by email, they would have told me to call, so don't waste your time with email. <br /> <br />I purchased the machine from Costco, but no longer have the box, so I don't know if I can return to them. If I am not able to get any satisfaction from Keurig, I will try going back to Costco. I will update this review with the final status of this problem. <br /> <br />1/10/10 update: I had to wait 3 days for a technician to call me back. The technician told me to use a paper clip and make sure the top and bottom spouts were clear and we ran through several hot water cycles on different cup settings. <br /> <br />I don't know if this 'fixed' the problem because at that point it had been working again. The tech. said that the hot cocoa cups could clog the spouts (although I do run a hot water cycle after each hot cocoa cup is 'brewed'). She also said there may be a problem with the separate filter that allows me to use my own coffee as opposed to their K-Cups. After her call, I stopped using the hot cocoa and the separate filter and so far have not had any problems. <br /> <br />1/26/10 update- The machine started shutting off yet again. I contacted customer service and they promptly told me that they would send me a new machine. The new machine is working perfectly (so far) and the "motor" definitely sounds different. I am hopeful. I had to send them a part from the old machine within 30 days in order to not be charged for the new machine. <br /> <br />When it works, this really is a great machine and so convenient. I hope I got a good one this time around. Rating: 1 / 5 While it worked, it was a great machine. The coffee was great and so was the hot chocolate. Very convenient for the whole family. I even found K-cups at my local Stop and Shop grocery store for only 5.99 for a box of 12.

I received this for Christmas and it stopped working on New Year’s day. Machine rumbles displaying “Not Ready” then shuts off. After keeping it powered off for about an hour it started working again, but then konked out, once again, mid brew. I wrote to customer service on Keurig’s website and didn’t get a reply after 5 days, so I called their 866 number.

After waiting on hold for approx. an hour for a technician, I was told that I was not allowed to wait any longer on hold and that they would call me back after 24 to 48 hours. The person I spoke to said that they have had an influx of calls with this problem since Christmas. Must be a bad batch that went out. I was also told that if they had replied by email, they would have told me to call, so don’t waste your time with email.

I purchased the machine from Costco, but no longer have the box, so I don’t know if I can return to them. If I am not able to get any satisfaction from Keurig, I will try going back to Costco. I will update this review with the final status of this problem.

1/10/10 update: I had to wait 3 days for a technician to call me back. The technician told me to use a paper clip and make sure the top and bottom spouts were clear and we ran through several hot water cycles on different cup settings.

I don’t know if this ‘fixed’ the problem because at that point it had been working again. The tech. said that the hot cocoa cups could clog the spouts (although I do run a hot water cycle after each hot cocoa cup is ‘brewed’). She also said there may be a problem with the separate filter that allows me to use my own coffee as opposed to their K-Cups. After her call, I stopped using the hot cocoa and the separate filter and so far have not had any problems.

1/26/10 update- The machine started shutting off yet again. I contacted customer service and they promptly told me that they would send me a new machine. The new machine is working perfectly (so far) and the “motor” definitely sounds different. I am hopeful. I had to send them a part from the old machine within 30 days in order to not be charged for the new machine.

When it works, this really is a great machine and so convenient. I hope I got a good one this time around.
Rating: 1 / 5

]]> By: Paul Fitzgerald http://blackjava.ca/keurig-k-cups/1350/keurig-single-serve-coffee-and-tea-brewing-system-select-b77/comment-page-1/#comment-249 Paul Fitzgerald Mon, 08 Feb 2010 15:21:26 +0000 http://blackjava.ca/keurig-k-cups/1350/keurig-single-serve-coffee-and-tea-brewing-system-select-b77/#comment-249 We bought this coffee maker has perfomed as described and is used. We bought it for our summer home because of the excellent results we enjoyed with the same unit we received as a Christmas Gift.Keurig Single Serve Coffee and Tea Brewing System Select B77 Rating: 5 / 5 We bought this coffee maker has perfomed as described and is used. We bought it for our summer home because of the excellent results we enjoyed with the same unit we received as a Christmas Gift.Keurig Single Serve Coffee and Tea Brewing System Select B77
Rating: 5 / 5

]]> By: David Schmidt http://blackjava.ca/keurig-k-cups/1350/keurig-single-serve-coffee-and-tea-brewing-system-select-b77/comment-page-1/#comment-248 David Schmidt Mon, 08 Feb 2010 13:20:10 +0000 http://blackjava.ca/keurig-k-cups/1350/keurig-single-serve-coffee-and-tea-brewing-system-select-b77/#comment-248 I received this in November as a gift and it lasted 3 days. Exchanged it for another one - that one lasted 1 month. <br />Keurig changed the design, updated the fill pump. <br />Problem is now the unit doesn't last very long before you get a 'no fill' problem and it shuts down. <br />Mine will make 1 cup of coffee no problem every morning, but the 2nd cup won't work unless it cools down completely. <br />I use RO water so this isn't a scaling problem. The new pump cannot overcome a check valve after the pump. <br /> <br />Google "Keurig fill problems" and you'll come across a website with many other people with the same problem. <br />The B70 appears to be updated too as people too have similar problems with it. <br />Some people are on their 3rd unit from Keurig. <br /> <br />Keurig needs to fix the design. <br /> <br />You're warned! <br />Dave Rating: 1 / 5 I received this in November as a gift and it lasted 3 days. Exchanged it for another one – that one lasted 1 month.

Keurig changed the design, updated the fill pump.

Problem is now the unit doesn’t last very long before you get a ‘no fill’ problem and it shuts down.

Mine will make 1 cup of coffee no problem every morning, but the 2nd cup won’t work unless it cools down completely.

I use RO water so this isn’t a scaling problem. The new pump cannot overcome a check valve after the pump.

Google “Keurig fill problems” and you’ll come across a website with many other people with the same problem.

The B70 appears to be updated too as people too have similar problems with it.

Some people are on their 3rd unit from Keurig.

Keurig needs to fix the design.

You’re warned!

Dave
Rating: 1 / 5

]]> By: John Studdard http://blackjava.ca/keurig-k-cups/1350/keurig-single-serve-coffee-and-tea-brewing-system-select-b77/comment-page-1/#comment-247 John Studdard Mon, 08 Feb 2010 10:59:20 +0000 http://blackjava.ca/keurig-k-cups/1350/keurig-single-serve-coffee-and-tea-brewing-system-select-b77/#comment-247 Like the other reviewers, I bought my B77 from Costco. It makes great coffee and we loved it. That is we loved it for the month it worked. Played phone tag with Keurig with their reps untill they finally decided to send us a new one. We'll see how the new one works. I would recommend the Keurig as a coffee maker, just don't buy the B77. Rating: 2 / 5 Like the other reviewers, I bought my B77 from Costco. It makes great coffee and we loved it. That is we loved it for the month it worked. Played phone tag with Keurig with their reps untill they finally decided to send us a new one. We’ll see how the new one works. I would recommend the Keurig as a coffee maker, just don’t buy the B77.
Rating: 2 / 5

]]> By: Therese Jackel http://blackjava.ca/keurig-k-cups/1350/keurig-single-serve-coffee-and-tea-brewing-system-select-b77/comment-page-1/#comment-246 Therese Jackel Mon, 08 Feb 2010 09:17:47 +0000 http://blackjava.ca/keurig-k-cups/1350/keurig-single-serve-coffee-and-tea-brewing-system-select-b77/#comment-246 I am buying a second Keurig coffee brewer, as a special gift for my brother. I am really crazy <br />about how great clean, fast, and delicious products it can prepare. I have gotten turned off <br />by the coffee that my traditional Cuisinart coffee maker made and wasted almost everything it made <br />because even with fine premium coffees, I didn't care for coffee unless it was from a coffee shop, and cost too much. I love the K-cup holder too,so many options.!!! <br />I really love hot cocoas.too.This is a great product If you try it you will not regret it.Good for adults, and <br />families too. Rating: 5 / 5 I am buying a second Keurig coffee brewer, as a special gift for my brother. I am really crazy

about how great clean, fast, and delicious products it can prepare. I have gotten turned off

by the coffee that my traditional Cuisinart coffee maker made and wasted almost everything it made

because even with fine premium coffees, I didn’t care for coffee unless it was from a coffee shop, and cost too much. I love the K-cup holder too,so many options.!!!

I really love hot cocoas.too.This is a great product If you try it you will not regret it.Good for adults, and

families too.
Rating: 5 / 5

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